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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Edgar Dorantes Loarca

September 12, 2024

5  out of  5
rating by Edgar Dorantes Loarca
"Great service. Very nice and always willing to help"
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Lata Pitolau

September 6, 2024

1  out of  5
rating by Lata Pitolau
"Update: Premiums kept on raising and their excuse is that it’s the same across every company in the industry. I went from paying the amount in my review below to $293 per month. Crazy! Then we tried to get refunded but they cut the refund and made some lame excuse why. State Farm insurance is a thief! Well, I switched to USAA after over 6 years being with State Farm and now saving over $100 per month on insurance with the full coverage including home Insurance and more. The $293 I was paying to State Farm did not include home insurance. The best insurance there is! Tom is an excellent guy who goes above and beyond for his customers. I've had State Farm for a few years now and I've been highly satisfied with their service and my insurance rate. I enrolled in the Drive Safe program, and so far I went from paying about $150 to now paying only $80 a month for full coverage insurance including a rental car if needed. I also want to say, whenever I have questions or any issues, Tom always responds to my emails or phone calls. I switched from Progressive (auto) to State Farm (auto) and so far, I made the right choice! My only suggestion is, I hope that some day State Farm would offer lower deductibles for home renters insurance... at least to $250. When that happens, I will switch from Progressive Home Renters Insurance to State Farm."
We responded:
"Lata, thank you for taking the time to leave a review. I’m genuinely sorry to hear about the challenges you faced with your premiums and the issues surrounding your refund. We understand that rising costs can be frustrating, and we regret that you felt we didn’t meet your expectations in this regard. Insurance rates can fluctuate due to various factors, and while we strive to remain competitive, we understand that this doesn’t always align with our customers' needs or expectations. I’m sorry to hear that your experience with your refund process was not satisfactory. Thank you for being a customer for over six years, we value your feedback and we wish you all the best with your new insurance provider. - Tom"
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Michael Kyser

August 31, 2024

5  out of  5
rating by Michael Kyser
"Been working with Savannah over a month to decide if we should switch from USAA. Savannah was very patient, knowledgeable, informative, and professional with no pushy sales tactics. She did great at explaining the proposed quote coverage in detail. We also compared coverage with my USAA policy which I was able to get better coverage at a cheaper monthly rate. I sealed the deal and couldn’t be happier. Overall, great experience and recommend contacting Savannah at State Farm if you r looking for a reliable Company, excellent coverage with great rates.😊"
We responded:
"Michael, the recommendation of our business brings my team and I endless joy. Thank you for sharing that the work we put into bringing top notch service has left a positive mark! - Tom"
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Maura Palumbo

August 21, 2024

5  out of  5
rating by Maura Palumbo
"Savannah was quick and efficient at providing me with a quote and setting up my new vehicles on my account. She was also able to figure out what discounts I could apply to my existing car. My family has been clients of State Farm for years and I will continue to use them due to how great they are to work with."
We responded:
"Thank you so much for your wonderful feedback, Maura! We’re delighted to hear that Savannah provided quick and efficient service while helping you with your new vehicles and discounts. It’s great to know that your long-standing relationship with State Farm continues to be positive. We truly value your loyalty and are committed to delivering excellent service. If you need any more assistance or have any other questions, feel free to reach out. Thanks again for your support! - Tom"
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R R

August 20, 2024

5  out of  5
rating by R R
"Savannah did an excellent job of answering my questions, providing information, and getting me set up with policies for my home and vehicle. She was efficient, knowledgeable, and courteous."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Savannah provided you with excellent service. She takes great pride in being knowledgeable and efficient, and it’s wonderful to know that her efforts made a positive impact on your experience. If you need any further assistance with your home or vehicle policies, or anything else, please don’t hesitate to reach out. Thanks again for your feedback! - Tom"
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Jason Copen

August 20, 2024

5  out of  5
rating by Jason Copen
"Savannah was very courteous, knowledgeable and thorough with my new vehicle quote. I also appreciated that she informed me of my coverage options in a clear and concise manner. I was highly satisfied with her service and professionalism, thank you Savannah!"
We responded:
"Thank you for the great review, Jason! We’re thrilled to hear that Savannah's courteous, knowledgeable, and thorough approach made your experience smooth and satisfying. We’re glad she was able to clearly explain your coverage options and help you with your new vehicle quote. Your satisfaction is our priority, and we’ll make sure to pass along your thanks to Savannah. If you have any more questions or need further assistance, don’t hesitate to reach out. Thanks again for your positive feedback! - Tom"
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Stephen & Michelle Williams

August 19, 2024

5  out of  5
rating by Stephen & Michelle Williams
"Thank you for your quick response and getting the product I needed!"
We responded:
"We are always here to help in any way that we can! Thank you so much for taking the time to share this great review! - Tom"
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Kayla Duran

July 30, 2024

1  out of  5
rating by Kayla Duran
"I have had State Farm for over 10 years and have had wonderful service until I moved to Olympia and went with Tom Kuhlman. Not only did his negligent staff misquote us to begin with, they didn't fix our account for almost 6 months of back and forth. Multiple things continue to come up wrong on our policy and they also continue to raise our prices. I recently have been furloughed from work and have attempted to make a payment plan with them for which they have not followed through including letting us know we had to pay 90% of the total due before it was past due like they said they would. This is THE WORST agency I've ever dealt with and could not in good conscious let others make the same mistake. On top of all of this they have asked us several times for a good review, for what, who knows? Trash service."
We responded:
"Kayla, we truly apologize for any inconvenience. We value all of our customers and do everything possible to provide a 5 star experience. We wish you the best and are here to help in any way we can in the future. - Tom"
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Edith Cervantes

July 25, 2024

5  out of  5
rating by Edith Cervantes
"Great Team ! Always Responsive & affordable ! Savanah was kind and Helpful. All the people that have helped me out are fantastic !"
We responded:
"Edith, thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team. It’s great to know that Savannah and the rest of our staff were able to assist you effectively and make your experience pleasant. We truly appreciate your kind words and your support. If you ever need anything else, please don’t hesitate to reach out. Thanks again for choosing us! - Tom"
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Chris Earles

July 23, 2024

5  out of  5
rating by Chris Earles
"I worked with Savannah today. I'm a new client of yours. She was very professional and courteous. Just her kindness made me switch to you. Thank you Savannah"
We responded:
"Chris, I look forward to being a constant in your insurance needs. We appreciate your time and kind words very much. - Tom"
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Cheryl Gibbons Woodington

July 21, 2024

5  out of  5
rating by Cheryl Gibbons Woodington
"I appreciated the knowledge and experience from Tom Kuhlmann's Staff when I stopped in to obtain Home Owners Insurance. Savannah Lee assisted me from start to finish. She was courteous and friendly. I will be back to switch over my car insurance. Thanks again!"
We responded:
"Cheryl, I appreciate your kind review. We always want these processes to be smooth and transparent. The efficiency and integrity in which we conduct our services will always remain of importance to this team. - Tom"
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Jane Roberts

July 9, 2024

5  out of  5
rating by Jane Roberts
"Great customer service and concern"
We responded:
"Jane, we are always here to help! We take great pride in our dedicated team who goes above and beyond to ensure that every customer receives the highest level of service. - Tom "
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Nick Trepanier

July 8, 2024

5  out of  5
rating by Nick Trepanier
"Tom and his team are excellent. They are professional, kind, knowledgeable, flexible and understanding that life can be difficult. They helped me navigate my small business insurance needs, and helped me get the right coverage for my specific needs. 10/10 will recommend"
We responded:
"Nick, the experience that you have with us should always be a shinning part of your day. We appreciate your business. - Tom"
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Spencer Brown

July 1, 2024

5  out of  5
rating by Spencer Brown
"Their employee Savannah was extremely helpful in helping me set up my renters insurance, very affordable, direct, and great customer service! I highly recommend to anyone looking to cover there important needs at a low cost."
We responded:
"Spencer, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Tom"
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larena McMurry

June 7, 2024

5  out of  5
rating by larena McMurry
"I love having this professional, friendly team here for my insurance needs. Savannah, you are a great help!! Its nice to have the personal service provided here. When you actually know your insurance people instead of the generic online or phone calls from other places. Thank you to Tom and team!"
We responded:
"Thank you for the 5-star review, Larena! I am glad we were able to make assisting you with your insurance needs such a positive experience! My team and I have very much enjoyed working with you! - Tom "
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Jay Andersen

April 26, 2024

5  out of  5
rating by Jay Andersen
"Michelle is extremely professional and personable. Highly recommended!"
We responded:
"Jay, the opportunity you give myself and our team each day to serve you is very much appreciated! Thank you. - Tom"
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Terry Middlebrook

April 23, 2024

5  out of  5
rating by Terry Middlebrook
"We’ve been extremely pleased over the years with our service from these guys in general. The staff is simply excellent. I recently had some questions about an update to an ongoing policy and spoke with Michelle about it. The answers required some work on her part and she wasted no time in getting me the answers and getting back to me. I’ve dealt with her over the years and I can’t say enough good things about her. Highly recommend Tom Kuhlmann insurance because of the quality staff employed there."
We responded:
"Terry, the recommendation of our business brings my team and I endless joy. Thank you for sharing that the work we put into bringing top notch service has left a positive mark! - Tom"
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Tiana Kleinhoff

April 18, 2024

5  out of  5
rating by Tiana Kleinhoff
"Cares about their customers and their community! The Save the Bees event speaks volumes about who they are. I planted flowers from seeds he provided."
We responded:
"Tiana, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Tom "
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Raymond Farrell

April 18, 2024

5  out of  5
rating by Raymond Farrell
"I’ve never had a better relationship with my insurance agent ever! Tom and his crew are great and have great rates. Highly recommended"
We responded:
"Thank you, Raymond! I’m happy your insurance experience has been so positive! My team and I will always be here for you! The best compliment we can get is being recommended to others! - Tom "
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Jim

April 15, 2024

5  out of  5
rating by Jim
"Michelle at this office was very helpful by quickly resolving problems in a complex claim I had to open due to an underinsured driver. She was knowledgeable and prompt. This is how you choose a carrier - to have claims dealt with quickly by people. You might find a lower premium by a few bucks at some other carrier. You will need that savings to buy aspirin when you get stuck in bot hell without a human that answers a phone."
We responded:
"Jim, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Tom"
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H

April 15, 2024

5  out of  5
rating by H
"By far the most easiest and pain-free insurance buying experience I’ve ever had. Jon and Tom were both patient answering my questions, made the process of information gathering feel easy, rates ended up better than Costco insurance and my current insurance by a good bit, and it was quite fast. Will definitely continue to do business with the Kuhlmann team!"
We responded:
"Hello, your great feedback to our State Farm Agency is always appreciated. My team and I will continue to work hard to earn your business each day! - Tom"
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Heidi Perry

March 8, 2024

5  out of  5
rating by Heidi Perry
"Quick responses to my phone calls and emails when I had to find a new insurance company. A friend recommended them and I’m glad they did. I got a good quote from them."
We responded:
"Heidi, the recommendation of our State Farm Agency is appreciated more than I can express. We will always be here for you. - Tom"
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Nicolas Bell Andrade

March 7, 2024

5  out of  5
rating by Nicolas Bell Andrade
"Fantastic service, always answer during business hours and put someone in the phone immediately. No robots here !"
We responded:
"Nicolas, please know my team and I will always be here to give you to support you need. Thank you for sharing with us. - Tom"
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Toby Bryant

March 7, 2024

5  out of  5
rating by Toby Bryant
"Excellent service kind staff I highly recommend"
We responded:
"Toby, our team is always thrilled to serve you and your insurance needs. We appreciate you and your kind feedback. - Toby"
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Annette Moon

March 6, 2024

5  out of  5
rating by Annette Moon
"Michelle was wonderful! So incredibly helpful & kind. She made something potentially stressful extremely quick, easy, & went above & beyond for me."
We responded:
"Annette, taking care of each of our customers with professionalism and respect will always be the number one priority at our State Farm Agency. Thank you for sharing. - Tom"